About Us
Cotswold Floor Machines are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Cotswold Floor Machines
PO Box 2107 Gloucester Gloucestershire GL4 5WU United Kingdom
Phone: +44 (0) 1452 300803
Fax: +44 (0) 1452 302040
VAT No: GB 929 2787 75
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most credit card payments. Currently our store is limited to sales within the UK.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
Your order will be delivered by post, courier or company transport as applicable.
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Delivery Schedule
We aim to deliver your order right away but please allow 3-5 working days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We want you to be satisfied with our service and your purchase. Products can be refunded in full if returned in a resaleable condition within 14 days. Special order items will not be accepted for return.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1452 300803 or fax us on +44 (0) 1452 302040 or write to us at PO Box 2107 Gloucester Gloucestershire GL4 5WU United Kingdom
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Privacy Policy
Cotswold Floor Machines do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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